Systems Contract Maintenance Services
CITS had developed a unique contract service offering for HVAC/Fire Alarm Automation Systems. The Basic premise is this:
A System is used to maintain an HVAC/Fire System to its optimal level by using a Fully Available Service System only to the EXTENT it is Necessary and not using the full Availability System with its Attendant Costs.
This unique Contract maintenance System is a 4 point system:
1. Your personnel is first trained on the hardware of the system so that they can do all the necessary hardware mechanical
PM and maintenance work on the remote panel hardware installed at their site by the relevant vendor. Ths training also
ensures that CITS engineers and local personnel can communicate effectively over the phone or other media if and when
2. We supply all the hardware and repair parts for your installed automation system. We also repair parts if necessary instead of purchasing new parts.
3. A CITS engineer and not a technician visits your sit every 3 months to take care of any problems and additions and
modifications to your controller or front-end database. The visit is one week (5 days). The engineer is capable of correcting any problem whatsoever at your site and is not going to set up a chain of events to address your requirements or problem. There is no escalation to a different level of expertise, technical or managerial. The engineer has control over your entire system and all levels of programming/engineering and has access to all your information and is in possession of all engineering tools to execute any and all your site requests or changes, additions or modifications. This, in itself is a major change from other vendor services and is actually a revolutionary service concept. No other service even comes close to this type of service. They always involve other personnel and other levels of management and/or technical proficiency and the consequent delays in delivering even the simplest change like even a set point change. Instead the CITS engineer will deliver most changes JUST STANDING THERE AND BEFORE YOU EVEN GET DONE DESRIBING THE PROBLEM.
4. On emergencies the CITS person shows your staff a powerful and tested workaround then shows up in person within 36 hours for any and all service work or emergency or problem at your site.
This 4-point service contract is all at the cost of actual service cost. There are no monthly/quarterly/annual large sums to pay regardless of actual service like most other service contracts. You would save hundreds and thousands of dollars each year. We guarantee it. The whole point is that you use only the portion of service availability that you really need. You do not need an insurance contract for your site. Automation systems are designed or have capability to operate most of the time without intervention. The few times that you will need service are no reason for you to have to pay for the rest of the times when the service is not going to be needed. Why should you be paying for it? It is quite simple really, if you think about it. Call CITS today, (651)442-9044 to schedule a professional site inspection and your unique contract setup.